Customer Marketing & Retention Expert

Customer Marketing · REMOTE, Washington
Department Customer Marketing
Employment Type Full-Time
Minimum Experience Experienced
Compensation $80,000 - $110,000

Welcome to the coolest fully remote job - where you will be a big contributor in a growing business, all while sharing your passion for remote work, adventure and work/life harmony! We are a small team positioned to make it big, so this is your chance to get involved in an exciting growth stage and to help mold who we become. As we grow, our team members' success and happiness is a HUGE part of what we focus on (we MEAN this!). We want everyone to live the life they thrive in — and that doesn’t include sitting in an office for 8-10 hours a day and commuting. (Um…no thanks!) 


What’s your BEST, thriving lifestyle? You can do this and the work you love at First Page as we redefine what the work week, work day and work space looks like. 


HIGHLIGHTS:

 

As the Customer Marketing & Retention Expert at First Page Strategy, you’ll design, develop, own, and implement customer retention strategies to increase loyalty and retain business for our clients. This role will have a  lot of collaboration with cross functional-team members, specifically our Email Expert, Content Expert, Branding Expert to develop and implement integrated retention strategies across all channels. It requires daily ClickUp and Slack communication; integration into our 20+ person marketing team and hands-on client work; monthly deliverables and reporting; weekly deliverables, etc. 



WHAT YOU'LL BE OWNING: 


Collaborate with our Head of Brand on the following projects: 

  • Own all projects that market to our customers and think through new, exciting ways to achieve customer success:
    • Cross-Sell/Up-selling services to customers to convert again and drive up LTV. The main challenge our client faces as an organization is the vast majority of the revenue is derived from products opted in during the checkout process. We need to build a program that forms a relationship with our users to sell products/services beyond the initial order, taking a look at adoption rates and revenue from each individual product. 
    • Client Dashboard Marketing - Banner CTAs/content within dashboard login
    • Launching an SMS Marketing campaign
    • Various loyalty campaigns
    • Manage the routine customer survey process
    • Product Optimization from customer feedback 
    • Manage Customer Storytelling Campaign, “Championing the Customer” to tell customer stories through video, social media, content
    • Surprise & Delight moments through giveaways, grants, moderated groups, webinars, etc.
  • Collaborate with the customer service team on customer reviews (reviewing, increasing), customer experience, chatbot mapping and handoff, etc. 
  • Collaborate with the Email Expert on customer nurture campaigns: onboarding, 90-day campaign, etc.
  • Collaborate with Email Expert to launch new personalization campaigns, focused on segments/verticals and upselling partner opportunities
  • Collaborate with Product Marketing Expert on Customer Journeys and persona/journey mapping for user experience
  • Own content strategy for all marketing to our clients’ customers: blog posts, newsletters, email nurture (onboarding) etc and collaborate closely with the Content Expert and Email Expert on achieving our goals

STRATEGY

  • Own the Lifetime Value, Retention, Churn/Renewal rate KPIs and build strategies for us to increase these metrics
  • Understand “Churn Rate” and methodologies to reduce this
  • Understand the complete marketing funnel and your funnel step: Growth (after purchase) and how we can support our mission and our clients’ customer growth metrics
  • Build a yearly plan, report quarterly on priorities and progress
  • Present PowerPoint strategies/updates to the client on a bi-monthly/quarterly basis


WHAT WE'D LIKE TO SEE FROM YOU:


  • Minimum 5-7+ years of previous experience with customer marketing
  • Minimum 3-5 years experience using HubSpot, or competitive marketing automation platform, and willingness to get inbound marketing certified through HubSpot before starting
  • Innate understanding of best practices and latest trends with customer marketing
  • Strong writing, editing, and client communication skills
  • High attention to detail and dedication to accuracy/quality
  • A willingness to be part of a fully remote team and care about who you work with on the other side of the computer — participation in team building video calls, Slack conversations, etc.
  • You will need to be accessible between the 10am-2pm CT for company “Sync Hours” (see our Sync Hours policy for more details!)
  • Technology-savvy, with the ability to learn quickly and juggle tasks in ClickUp (our PM tool), use mobile as necessary, and effectively use Zoom, Slack, and other online tools
  • A flexible attitude at a small, growing team as team and responsibilities internally shift


WHAT WE BRING TO THE TABLE:


  • The annual compensation range for this role is $80,000 - $110,000
  • We are a 100% remote-first company – Work where you want
  • Health benefits including Medical, Dental, Vision, and Life
  • 401k with company contribution
  • Monthly mobile phone and internet stipend ($150 US/mo)
  • All the tech tools you need to be successful (New company Macbook with post-employment purchase option)
  • Truly Open PTO (with expected minimums!)
  • A really kick-ass group of people to work with and a super supportive Leadership Team 
  • Read more about what we offer here!


Please note that while First Page Strategy is a #workfromanywhere company, we are still working on that being extended to those originating from outside of the US. As it stands now, we are only able to hire US citizens or those who are authorized to work in the US as full time employees (we do not provide visa sponsorship). We hope to change that in the future to even further diversify our team!

Thank You

Your application was submitted successfully.

  • Location
    REMOTE, Washington
  • Department
    Customer Marketing
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
  • Compensation
    $80,000 - $110,000